OUR NEXT MONTHLY MEETING
July 9 @ National Instruments
Employee Motivation & Engagement Round Table featuring Steve Harper - 8 Minute Ripple
Imagine a workplace where every individual is focused on how every point of contact and relationship affects the company. Where service is a full contact sport and employees at all levels are in the game!
Join us in July with moderators Steve Harper, author of the Eight Minute Ripple and Laurie Alm, President of Motivated Incentives, Dallas, TX to explore best practices in keeping employees motivated, engaged and productive.
>> Register Online Now!
MEMBERSHIP INFORMATION - New!
ACCA Wants Your Membership!
Please take a moment and renew your membership. Your membership helps ACCA continue to produce all events. We are an organization that is governed by a group of volunteers and we depend on our members to keep ACCA thriving.
ACCA is a 501c6 non-profit organization geared towards fostering the solutions that meet the needs of the central Texas contact center industry through networking, professional development and community leadership.
Questions: email info@austincontactcenter.org.
INDUSTRY ARTICLES
Are Happy Employees More Productive
Are happy employees more productive? Should employers and managers hire people that are more positive and happy with their lives? Should organizations be creating the kind of conditions that enhance worker happiness?
These are the kinds of questions that have been occupying the attention of researchers and psychologists in recent years, in an attempt to provide definitive evidence that can or can’t demonstrate a link between happy workers and greater productivity.
>> More
Seven Signs of Bad Training and How to Overcome Them
Most people don’t look forward to attending training classes. Why? Because they are often facilitated by boring, disengaged trainers. What many trainers fail to realize is that facilitating an informative training session that is also memorable and lively takes lots of planning, practice, and preparation.
Whether you are training a large group or one person, you know your training session is lackluster when participants: >> More
How to Give Balanced Employee Assessments
Employee assessments can be a necessary evil of working in a management position. No one enjoys having to analyze and criticize another individual’s performance or decisions, especially when the results may be unfavorable.
The key to making assessments a positive experience for everyone involved is to keep them fair and balanced.
By opening up the floor to your employee to provide their feedback, both your employee and your company stand to benefit from assessments. >> More