What are the newest industry trends and what can you do to position yourself for long term success? 
Join us at Fall Symposium 2010 and learn from the best our industry has to offer! Workshops, interactive seminars, a fantastic marketplace, nationally renowned keynote speaker, Bob Furniss, great food, prizes, networking and this year an opening reception and bonus workshop with Tim Montgomery. Only $150!
We look forward to seeing you in Austin September 8 & 9, 2010 at the UT Commons at the Pickle Research Center.
September 8, 2010 / 4:30PM-7:00PM
September 9, 2010 / 7:30AM-5:00PM
J. Neils Thompson Commons Building, 10100 Burnet Road, Austin, TX 78758
$150 Registration
Contact Center Compensation Trends
click this link to view the survey >>>more
INDUSTRY ARTICLES
Sales and Analytics Driving Contact Center Compensation
The ever-increasing complexity of the contact center environment is spawning a demand for more specific skill sets for management. Executives with analytical skills and the ability to optimize overall performance based on contact center metrics will command top salaries in upcoming years >>>more
Southwest Airlines and Case-Mate on Leveraging Social Media to Gather Customer Feedback
Navigating the social Web is one of the most powerful ways for your brand to act as a listening board. At this year’s 2009 Customer Feedback Week conference, Steve Latham, founder of marketing agency Spur Interactive, gathered the crème de la crème of social media brand strategy to talk about best practices in leveraging social media to capture customer feedback. The panel included Paula Berg, Manager of Emerging Media for Southwest Airlines >>>more
Watch That Tone Of Voice
Your Mom was right. It's not what you say, but how you say it. Several times while I was out shopping recently, I've been told things that frankly, weren't that bad, but the tone of voice was so wrong. I walked away not wanting to do business with that company anymore. It reminded me of that game we played a long time ago. You take one sentence and emphasize each word one at a time every time you say the sentence. Something like this:
- I love my job.
- I love my job.
- I love my job.
- I love my job.
>>more
Are You Coaching, Mentoring Or Training Your Employees? Distinctions New Managers Need to Know
In all my years training managers how to coach their staff, common misconceptions always arise regarding what we actually mean by coaching in a business setting.
If you are planning to improve your coaching skills with your employees to help develop their potential, here’s what you need to know first. >> more
Biggest Challenges To Working At Home
Working at home is no piece of cake. Most people understand that, but they do not really get why it can be so challenging. Outlined here are the five biggest challenges to working at home. These challenges will not stop a person from working at home but can cause a lot of problems and ruin any chance for making it in the work at home environment. >>more
How to Give Balanced Employee Assessments
Employee assessments can be a necessary evil of working in a management position. No one enjoys having to analyze and criticize another individual’s performance or decisions, especially when the results may be unfavorable. The key to making assessments a positive experience for everyone involved is to keep them fair and balanced.
By opening up the floor to your employee to provide their feedback, both your employee and your company stand to benefit from assessments. >> more
-MEMBERSHIP INFORMATION
Your membership helps ACCA continue to produce meaningful education and networking opportunities for contact centers in the central Texas area. We are an all volunteer organization and we depend on our members to keep ACCA thriving.
ACCA is a 501c6 non-profit organization geared towards fostering the solutions that meet the needs of the central Texas contact center industry through networking, professional development and community leadership.
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