Board of Directors

All members of the board can be reached by emailing info@austincontactcenter.org.

Mark Brody | BroHawk Solutions | Board President

Customer focused Contact Center Industry Professional with over 25 years in contact centers spanning multiple industries to include client management, quality assurance, contact center leadership, and workforce management expertise. Launched Brohawk Solutions, LLC. in August 2018. Current President for The Austin Contact Center Alliance (ACCA) and Board Member for the South Central Chapter of The Professional Association of Customer Engagement (PACE).Working with small to mid-size contact centers looking to improve operational efficiencies , employee engagement, and ultimately leading to an improved customer experience.


Jewell Parker | Applied Materials Board of Directors | Immediate Past President  

Ms. Parker has more than 25 years of call center experience, specializing in Call Center and Customer Service environments and is a Certified Call Center Manager from thePurdue University Center for Customer Driven Quality. She has proven success in every aspect of Human Performance Management including recruiting, staffing, instructional design and training delivery, employee retention, performance evaluation and improvement strategies.  Illustrating her commitment to continuous improvement, Jewell is also a trained Six Sigma Green Belt, an ISO Certified Lead Auditor and certified Project Management Professional (PMP).                         

She is a graduate of the Leadership Austin Class of 1995-96, served on the Boards of the Greater Austin Chamber of Commerce, the Greater Austin Quality Council and the Capital Area Workforce Development Board.  Ms. Parker is a graduate of Purdue University and holds an Executive Masters of Business Administration from Walden University.         


Brian W. Morton | Simplify| Vice President of Membership

Brian has more than 20 years experience supporting local telecommunications, networking within local Austin and San Antonio enterprise companies. Responsible for directing account team sales strategy, pricing, solution development and customer maintenance within network/telecom, cloud/data center and contact center practices supporting enterprise clients looking to improve performance, cost and most importantly service provider accountability.

Simplify has a team of industry insiders driven to make the impossibly complex business reality of large corporations simpler, more cost-effective and completely transparent. The ultimate goal: help you leverage the industry for your benefit with a best-practices approach from initial strategy through implementation and on 

Michelle C. López | P.E.A.R.L. Paragon Consulting | LegalZoom | Vice President of Educational Programs

Passionate entrepreneur, motivational speaker, and coach facilitating transformation by equipping, empowering and elevating others to thrive in ways they could never imagine. With over 25 years experience in the corporate and nonprofit worlds, Michelle has learned how to write her own ticket. Understanding the power behind taking ownership of ones own future, she has been able to navigate through tough challenges and live her why every day. This compels her to help others do the same.

My WHY: Paying it forward, contributing to helping others live out their WHY and lead a life of meaning every single day without question or doubt.

My HOW: Helping others to see their potential and discover their WHY related to their current role and in life.

My WHAT: A powerful trigger to building leaders regardless of title is unleashing the amazing power within that makes each person unique and able to bring transformation value in every interaction.

Arthur Jackson | Greater Austin Chamber of Commerce | Board Member

Manage large scale projects and teams in 5 counties spanning across 15 cities, selling the Austin region to c-level executives and corporate decision makers. Key Industries; Life Science, Tech & Contact Centers. 

• Provide business development (b2b) services/consultation to companies looking to expand or relocate to the Austin Region. 
• Develop strategies to address needs/trends within region for local businesses and industry recruiting efforts. 
• Work cross-functionally with other members of executive team to achieve overall business development goals.
• Manage operations, data, utilization and upkeep on reporting related to Executive Pulse software. 
• Identify trends and potential issues impeding growth in Austin and surrounding areas.
• Continually meet with local and worldwide business leaders in the Life Science sectors. 
• Plan major marketing trips to attract new companies to region.

Aaron Hong | LegalZoom | Board Member

Aaron has over twenty five years of extensive experience in sales leadership, consumer business practices, media management, and traditional online marketing. His optimistic and ambitious personality inspire others as he maintains an unrivaled level of professionalism within a high stress work environment.

Aaron’s focus on providing world-class customer success and employee engagement led him to join LegalZoom in 2008, where he launched LegalZoom’s first sales team. Aaron continues to use his diverse skillset and build people, teams, and organizations under the philosophy of fail fast, fail forward, and fail often.

Rob Nussbaum | JackBaum Group| Board Member

 I work diligently to add value to my customer's bottom line, assisting them in managing IT risks, changes, and keeping their competitive edge. An entrepreneur at heart, I excel at helping companies ensure telecom, cloud, and communications systems technology are working to further business objectives, NOT being a hindrance thereof. I've had world-class training in applications development & strive to be consultitaitve in approaching business technology solutions, understanding how applications, network, and security all need to properly harmonize letting technology enable business growth. SDN/SD-WAN, MPLS, CoS/QoS, Security, internet, VoIP, PBX, contact center, public/private/hybrid cloud, storage, and infrastructure.

P.O. Box 14300, Austin, TX 78761-43  |  email: info@austincontactcenter.org 

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