Come and learn from Industry leaders and share best practices with your peers. This months luncheon will follow a Speed Meeting format and you will rotate to a different hot topic table every 15 minutes on the following topics:
1. Developing top performers
2. Employee Engagement
3. Finding and Keeping the right employees
4. Managing Remote Employees
5. Wages and the Impact on the local Market
Participants will choose three topics and Facilitators will share discussion highlights on all five topics at the end. You will leave energized with fresh idea and practical strategies to implement in your center right away!
Lunch and networking 11:15AM-11:30AM
Program 11:30AM-1:00PM
$30 Members / $35 Future Members
About the facilitators:
Julia Kallerman | Manpower | Sales Executive
Julia is a Sales Executive with Manpower for Central Texas. ManpowerGroup is a global Fortune 500 company and one of the top workforce solution providers in the world. Julia partners with Contact Center in Central Texas to help great companies find qualified talent. Her team designs customized staffing solution that are cost effective, efficient and work with their company’s specific needs. Her experience with multiple clients makes her uniquely qualified to discuss Contact Center wages in Central Texas and their impact on staffing.
Michelle C Lopez | LegalZoom | Director, Corporate Learning
Passionate about helping others discover their potential, identify their passion, and set a course to live that passion every single day. Over 20 years of experience in the Aerospace, Banking, Engineering/Manufacturing, and Legal industries. Training & Development have been my sweet spots, especially for the past 10 years within the Contact Center environment.
Joan Maddux | Texas Guarantee | Sr. Corporate Trainer
Joan is passionate about employee engagement, technology and the impact they have on customer experience. She believes that an engaged workforce had a direct impact on profitability and that technology should be embraced as a tool to enable human performance. Her strengths lie in her ability to design and deliver learning and initiatives by analyzing current performance as compared to desired performance and and creating solutions that help close the gap.
Jason McWhorter | Telogis | Sr. Director Global Premier Support
Jason has more than 15 years’ experience in Service Delivery and Operations Management roles with large scale tech support centers. He is known for building high performing teams and effective service organizations. Under his leadership the organizations he affiliates with thrive and he is a highly sought after executive.
Serena Starkey | Austin Rediology Associates | Contact Center Manager
