WE ARE COMMUNICATORS. WE ARE CONNECTED. WE ARE ACCA.
Managing the Agent, Not the Seat
A Conversation on Culture
Tim Montgomery, Alamo Cloud Solutions
Join us on June 14th for an engaging hour of conversation on culture with our long-time ACCA friend, Tim Montgomery. Tim is known as a pioneer in the cloud call center space having built his last call center Culture, Service, Growth (CSG) exclusively in the cloud. Leveraging the cloud, CSG:
After selling CSG to Qualfon in 2016, Tim returned to his first love – helping call center organizations and leaders reach their maximum potential.
During this fast-paced and interactive session, you’ll join Tim on a journey through nearly 30 years of call center experience that helped define his rules for creating a great culture. Everyone will walk away with innovative ideas to immediately implement and unique ways to challenge conventional call center wisdom. As part of his commitment to growing others,
Tim will provide everyone that attends a free tool that will help to ensure one of the necessary foundations of a great call center culture – the right number of people to do the work!
Don't Miss Lunch and networking @ 11:00AM-11:30AM
Program @ 11:30AM-1:00PM
$30 Members / $35 Non-members
Sponsored By:
Address:
535 E. 5th St. Austin, TX 78701
Email: info@austincontactcenter.org
© 2019 Austin Contact Center - All Rights ReservedWild Apricot Website Design by Will Keyworth and Outer Cape WebCape Cod Massachusetts