Managing the Agent-Not The Seat

  • 14 Jun 2018
  • 11:00 AM - 1:00 PM
  • Austin Community College Highland Business Center, RM 201, 5930 Middle Fiskville Rd., Austin, TX 78752
  • 33

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Managing the Agent, Not the Seat

A Conversation on Culture


Tim Montgomery, Alamo Cloud Solutions

Join us on June 14th for an engaging hour of conversation on culture with our long-time ACCA friend, Tim Montgomery.  Tim is known as a pioneer in the cloud call center space having built his last call center Culture, Service, Growth (CSG) exclusively in the cloud.   Leveraging the cloud, CSG:

  • Grew from 10 employees to 800+ in just 5 years
  • Was on the Inc. 500 list of America’s fastest-growing companies for two years
  • Named the San Antonio Business Journal’s fastest-growing large company 
  • Was recognized as one of San Antonio’s top companies to work for and celebrated for its unique and inspiring culture.    

After selling CSG to Qualfon in 2016, Tim returned to his first love – helping call center organizations and leaders reach their maximum potential.  

During this fast-paced and interactive session, you’ll join Tim on a journey through nearly 30 years of call center experience that helped define his rules for creating a great culture.  Everyone will walk away with innovative ideas to immediately implement and unique ways to challenge conventional call center wisdom.   As part of his commitment to growing others, 

Tim will provide everyone that attends a free tool that will help to ensure one of the necessary foundations of a great call center culture – the right number of people to do the work!

Don't Miss Lunch and networking @ 11:00AM-11:30AM

Program @   11:30AM-1:00PM

$30 Members / $35 Non-members

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Sponsored By:

P.O. Box 14300, Austin, TX 78761-43  |  email: info@austincontactcenter.org 

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