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It all started innocently enough. Angie Agent was having problems on the job (tardiness, excessive absences, performance, personality issues, etc.). You, the conscientious Supervisor and fair-minded person, gave the employee a warning. Things did not improve. Angie actually developed an "attitude," and the conduct continued. Another warning. Nothing. Tired of the problems, you terminated Angie. You conducted the termination exactly as counsel advised and diligently documented everything...Sound familiar?
Our speaker this month will share techniques for effectively dealing with angry or dissatisfied employees learned from his experience as a practicing attorney representing employers. Join us April 8th
April 8, 2010
11:30AM-1:00PM
$30 Members / $35 Non-members
Adam Bolond, is a Labor Attorney with Ogletree, Deaking, Nash, Smoak & Stewart, PA in San Antonio.
He practices in a variety of areas of Labor and Employment Law including employment discrimination, wage and hour, workers compensation and wrongful discharge law. Mr. Boland has represented employers in numerous employment discrimination matters including sexual and racial discrimination and harassment, ADEA and FMLA claims in Texas and Texas federal jurisdictions. He has also represented clients during investigations by administrative agencies including the Equal Employment Opportunity Commission and the Texas Workforce Commission-Civil Rights Division. He received his J.D from St Mary's University Law School where he graduated cum laude.
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Seminar Description to Come...
May 13, 2010
National Instruments, BLDG. C
Pat Schnee; University of Texas at Austin
ACCA Night at the Ball Park
6:30PM-8:30PM
$30 members, $35 non members
July 8, 2010
Space is limited.
What are the newest industry trends and what can you do to position yourself for long term success? Join us at our fall symposium and learn from the best our industry has to offer! Workshops, interactive seminars, a fantastic marketplace, nationally renowned keynote speaker, great food, fun and networking… the list goes on.
We look forward to seeing you in Austin September 9, 2010 at the UT Commons at the Pickle Research Center.
REGISTRATION INFORMATION
Before you register, please make sure that you have the following ready:
Customer Service Week Happy Hour
Location TBD
November 11, 2010
210 Barton Springs, Suite 400 Austin, TX 78704 Phone: 512.322.5648 Fax: 512.478.8819 Main Email: info@austincontactcenter.org