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Upcoming events

    • 21 Mar 2019
    • 11:15 AM - 1:00 PM
    • Dave & Busters, 9333 Research Blvd, Austin, TX 78759
    • 47
    Register
    Great Call Centers Hire
    Great
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    All too often leaders hire for skill but terminate for behavior.
    Credible
    c
    all
    c
    enter
    p
    rofessionals pay attention to their top talent and how they work and behave.
    Call
    c
    enter
    p
    rofessionals who invest
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    otential for success on the job. Such a program can also reduce potential legal challenges to the
    interviewing process
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.
    Great Call Centers Hire
    Great
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    All too often leaders hire for skill but terminate for behavior.
    Credible
    c
    all
    c
    enter
    p
    rofessionals pay attention to their top talent and how they work and behave.
    Call
    c
    enter
    p
    rofessionals who invest
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    otential for success on the job. Such a program can also reduce potential legal challenges to the
    interviewing process
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.
    Great Call Centers Hire
    Great
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    All too often leaders hire for skill but terminate for behavior.
    Credible
    c
    all
    c
    enter
    p
    rofessionals pay attention to their top talent and how they work and behave.
    Call
    c
    enter
    p
    rofessionals who invest
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    otential for success on the job. Such a program can also reduce potential legal challenges to the
    interviewing process
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.
    Great Call Centers Hire
    Great
    Talent
    Finding the right talent can be one of the most challenging and exciting
    tasks
    a company/person
    can do
    .
    All too often leaders hire for skill but terminate for behavior.
    Credible
    c
    all
    c
    enter
    p
    rofessionals pay attention to their top talent and how they work and behave.
    Call
    c
    enter
    p
    rofessionals who invest
    time, effort
    and
    create a
    well
    -
    designed structured
    behavioral
    -
    interviewing program can help managers more accurately predict a candidate's
    p
    otential for success on the job. Such a program can also reduce potential legal challenges to the
    interviewing process
    .
    During this
    60
    -
    minute
    presentation, participants
    learn
    to determine their
    top 5 traits that will help
    them write great questions, predi
    ct call center behavior and hire the right people for their
    organization.
    Learning Outcomes
    Define behavioral interviewing, selection and talent interviewing concepts
    Learn how to listen to your top talent to create questions and predictive response
    Discuss how top traits can be turned into questions which will produce better hiring
    practices.

    Great Call Centers  Hire Great Talent

    Finding the right talent can be one of the most challenging and exciting tasks a company/person can do. All too often leaders hire for skill but terminate for behavior. Credible call center professionals pay attention to their top talent and how they work and behave. 

    Call center professionals who invest time, effort and create a well-designed structured behavioral-interviewing program can help managers more accurately predict a candidate's potential for success on the job. Such a program can also reduce potential legal challenges to the interviewing process.

    During this 60-minute presentation, participants learn to determine their top 5 traits that will help them write great questions, predict call center behavior and hire the right people for their organization.

    Learning Outcomes

    ·      Define behavioral interviewing, selection and talent interviewing concepts

    ·      Learn how to listen to your top talent to create questions and predictive response

    ·      Discuss how top traits can be turned into questions which will produce better hiring practices.


    Lunch and networking 11:15-11:30AM

    Program 11:30AM-1:00PM

    $30 Members / $35 Future Members

     register_now_button.gif

    About the Speaker:

     

     

    Bob Lewis is the principal of LTC, Lewis Training and Consulting. 

    LTC believes that adults learn best when engaged with clearly stated objectives, strongly developed content, and activities that relate to the learning of the course.   Bob Lewis is well known for creating activities that meet that needs of all learners.  He is sensitive to include activities and discussions that meet all styles of learning to include the visual, auditory, and kinesthetic learners.  Humor is an important aspect of all of his classes.  Bob knows that when participants laugh and learn that retention of the learning concepts are high and sustainable.  LTC uses activity-based learning, videos, discussions, and other adult learning principles. 

    Bob has more than 25 years of experience in leadership and management coaching and training, public education, human resources and leadership and management training. 

    He has worked extensively to help corporations and organizations develop talent management processes, including behavioral interviewing, coaching and counseling employees, setting up mentoring programs, building leadership assessment tools, developing and implementing leadership programs and certifications, employee retention and exit strategies, and many other areas related to employee and leadership development.  He has developed and delivered these training workshops to state and federal government, national and local corporations and educational entities throughout the United States.

    Bob has established expertise in the following areas:

    Leadership/Management- Bob has more than 25 years of experience in leadership/management development. His areas of expertise include strategic thinking, executive coaching, developing strength-based initiatives, and designing performance management systems. Bob has worked with small and large corporations to create virtual leadership courses, 360-degree feedback programs, and succession plans for organizational leaders.

    Communication -Bob has created webinars on meeting facilitation and virtual management. He has created communication certification programs and developed communication flexing courses. Bob has extensive experience in creating neuro linguistic profile assessments.

    Behavioral interviewing-For more than 20 years, Bob has been developing behavioral-based interviewing programs for large and small organizations. He is certified in leadership- and employee- structured selection processes. He has trained and mentored executives in behavioral interviewing techniques.

    Assessments- Bob is certified by the Center for Creative Leadership Certification in Skill Scope and Key Organization Development and Assessment. He is also certified in Myers-Briggs Type personality assessment and has a Virtual Leadership Certification. Bob has created leadership assessments for corporations and government entities to identify potential leaders from within their ranks.

    Bob’s work experience includes Training Manager/Consultant at Texas Parks and Wildlife, the Business Development Officer for The University of Texas Professional Development Center, HR consultant; Recruiter in the technology and engineering fields; and Principal and Human Resource Professional in the public-school system.

    He earned his Bachelors of Arts in Education from the University of Nebraska at Kearney and his Master’s Degree in Educational Management from the University of Houston.

     

     

Past events

21 Feb 2019 Increase Productivity Through Employee Engagement and Empowerment
08 Nov 2018 Leadership In Doubt
12 Jul 2018 LegalZoom Contact Center Tour
14 Jun 2018 Managing the Agent-Not The Seat
05 May 2018 You Are The Message – How to Become a Powerful Speaker
22 Feb 2018 ACCA Networking Lunch @ Whole Foods – Domain
08 Feb 2018 Chatbots, Omnichannel and Cloud oh my!
11 Jan 2018 If Not Now...When?
13 Oct 2017 ACCA Networking Lunch @ Whole Foods – Domain
14 Sep 2017 ACCA Fall Symposium
14 Sep 2017 Symposium Speaker
14 Sep 2017 Exhibitor-ACCA Fall Symposium
07 Sep 2017 ACCA Networking Lunch @ Whole Foods – Domain
15 Jun 2017 GM Contact Center tour
12 Apr 2017 Creative Problem Solving
23 Feb 2017 Shark Tank Goal Setting
11 Jan 2017 From Fear to Fearlessness: Presentation Skills 101
16 Sep 2016 ACCA Fall Symposium
16 Sep 2016 Symposium Sponsor
16 Sep 2016 Exhibitor-ACCA Fall Symposium
09 Jun 2016 June Monthly networking lunch: Speed Meeting
12 May 2016 May Monthly Lunch-PlayStorming
14 Apr 2016 Depth Charge Your Culture and Competencies with EQ
08 Mar 2016 ACCA Service Leadership Academy
11 Feb 2016 Make Time for Success
09 Dec 2015 Annual Member Meeting
12 Nov 2015 From Lacking the Swagger to Moves Like Jagger
17 Sep 2015 ACCA Fall Symposium
17 Sep 2015 Symposium Sponsor
17 Sep 2015 Exhibitor-ACCA Fall Symposium
11 Jun 2015 Building Corporate Culture: The Importance of Relationships
14 May 2015 Successful Change Tactics
09 Apr 2015 The Creature From The Next Cubicle: Dealing with the Monsters Among Us
10 Mar 2015 ACCA Service Leadership Academy
12 Feb 2015 Creative Problem Solving
11 Dec 2014 Contact Center Tour:LegalZoom
13 Nov 2014 Coping When Life Doesn't Go According to Plan
18 Sep 2014 ACCA Fall Symposium
18 Sep 2014 Exhibitor-ACCA Fall Symposium
10 Sep 2014 Symposium Sponsor
12 Jun 2014 Insider Threats – a People Problem in a High-Tech World
13 May 2014 ACCA Volunteer Reception | Iron Cactus North
08 May 2014 They Did What? Dealing with Odd Behavior at Work
10 Apr 2014 Ramp It Up-4 Easy Steps to Take Your Career to the Next Level
13 Mar 2014 Service as a Quantifiable Metric
13 Feb 2014 Using Myers Briggs to Help You be a Better Leader
09 Jan 2014 Lead Like an Adult
14 Nov 2013 “Enhancing Employee Engagement”
12 Sep 2013 ACCA Fall Symposium
12 Sep 2013 Symposium Exhibitor
11 Jul 2013 “High Performance Coaching”
13 Jun 2013 “Ten Special Tips for Customer Service Excellence”
09 May 2013 Contact Center Tour-Austin 3•1•1
11 Apr 2013 All the Good Ones AREN'T Taken: Finding and Keeping the Best Talent
27 Mar 2013 ACCA Volunteer Reception | Cover 3
14 Mar 2013 Leading Change with Appreciative Inquiry
14 Feb 2013 Managing Generations in the Workplace
10 Jan 2013 Selecting the Right Service Metrics for Your Center
13 Dec 2012 Contact Center Tour-LegalZoom.com
08 Nov 2012 Fully Living Life: a Users Guide
20 Sep 2012 Symposium Sponsor
20 Sep 2012 ACCA Fall Symposium
20 Sep 2012 Symposium Exhibitor
09 Aug 2012 Contact Center Tour-Gila/MSB
14 Jun 2012 J.D. Power 2012 Top Drivers of Customer Satisfaction
10 May 2012 Getting Ahead: a Career Discussion
19 Apr 2012 ACCA Leadership Certification
12 Apr 2012 The ABC's of Networking
08 Mar 2012 The Power of Personalized Coaching
09 Feb 2012 The Message is YOU: Practical Tips for Powerful Presentations
12 Jan 2012 What's Your Plan Be?
08 Dec 2011 Digital Self Defense
10 Nov 2011 The Business of Leadership
21 Sep 2011 Symposium Exhibitor
21 Sep 2011 ACCA Fall Symposium (and all related workshops)
11 Aug 2011 Contact Center Tour-Texas Department of Licensing & Regulation
14 Jul 2011 Changing the Landscape of the Customer Experience
09 Jun 2011 “It’s Cheaper to Keep ‘Em”
12 May 2011 Develop a Team of Superheroes
14 Apr 2011 Contact Center Tour-Progressive Insurance
10 Mar 2011 Building Your Mindset For Service
10 Feb 2011 Interactive Team Building
13 Jan 2011 Thriving in Stress
09 Dec 2010 Contact Center Tour-Time Warner
09 Dec 2010 Contact Center Tour-Time Warner
11 Nov 2010 Customer Self-Service Solutions
08 Sep 2010 Symposium Sponsor
08 Sep 2010 Symposium Exhibitor
08 Sep 2010 ACCA Fall Symposium
12 Aug 2010 Building Your Leadership Strengths
08 Jul 2010 Top Five Laws of Teamwork
18 Jun 2010 ACCA Night at the Ball Park
13 May 2010 Building Your Talent Pools Though Skill Based Mentoring
08 Apr 2010 Dealing With Disgruntled Employees
11 Mar 2010 Making Text Work For Your Company
11 Feb 2010 Punished by Rewards: A Unique Look at Employee Motivation and Incentives
14 Jan 2010 From the Call Center Floor to the Executive Suite
11 Dec 2009 Contact Center Tour
12 Nov 2009 Back Stage at the Long Center
08 Oct 2009 Customer Service Week Happy Hour
10 Sep 2009 Symposium Exhibitor Registration
10 Sep 2009 2009 Fall Symposium Registration
10 Sep 2009 Executive Roundtable Sponsor
10 Sep 2009 Symposium Sponsor Registration
13 Aug 2009 Farmers Contact Center Tour
09 Jul 2009 Employee Motivation and Engagement Round Table featuring Steve Harper & Laurie Alm
11 Jun 2009 Summer Networking Social Session
14 May 2009 Making Automated Self-Service Work for Your Customers and Your Business
09 Apr 2009 Mastering the Big 5
12 Mar 2009 Workforce Optimization for Contact Centers: A How To Guide
12 Feb 2009 American Cancer Society Tour and Home Agent Discussion - AFTERNOON
12 Feb 2009 American Cancer Society Tour and Home Agent Discussion - Morning
15 Jan 2009 Steve Harper, author of The Ripple Effect: Maximizing the Power of Relationships For Your Life and Business
11 Dec 2008 Investing in Wellness: The Benefits of a Healthier Workforce
13 Nov 2008 Ready Set WOW!
09 Oct 2008 Customer Service Week Happy Hour
14 Aug 2008 Gila Corporation Contact Center Tour - Afternoon Tour
14 Aug 2008 Gila Corporation Contact Center Tour - Morning Tour
10 Jul 2008 Seven Actionable Tactics for Immediate Contact Center Improvements
12 Jun 2008 Evening Networking Social - 8 Minute Ripple
08 May 2008 Inventions & Innovations - How Technology Is Changing Our Lives
10 Apr 2008 Design a Maverick life and living
13 Mar 2008 Apple Contact Center Tour - 1:00 PM Tour
13 Mar 2008 Apple Contact Center Tour - 11:30 AM Tour
06 Mar 2008 ACCA @ Skillpoint Alliance Career Fair
14 Feb 2008 Improving Productivity through Ergonomics - Live Demo!
06 Feb 2008 Confronting the Current Talent Crunch
10 Jan 2008 Network & Learning Luncheon
13 Dec 2007 Winter Round Table
08 Nov 2007 Home Based Agents - on the Call Center Radar
18 Oct 2007 2007 Fall Symposium
26 Sep 2007 Inside/Out: A Culture of Retention
13 Sep 2007 Austin 3-1-1 Contact Center Tour
08 Aug 2007 August Networking Luncheon - Manage Employees Legally and Effectively
12 Jul 2007 July Networking Luncheon
14 Jun 2007 June Networking Luncheon

535 East 5th St. Austin, TX 78701  |  email: info@austincontactcenter.org 

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