What are you doing prepare yourself for success in 2018?
If your goals this year include improving your career outlook the
Service Leader Academy is for you!
ACCA's Service Leader Academy (SLA) provides new leaders with the solid foundation needed to be successful in a leadership role. In 16 sessions, participants will learn and apply the skills and the confidence to plan, organize, coach, motivate, delegate and communicate in order to be an effective leader. If you are ready to propel your career to the next level, join us!
How Participants Benefit:
1. Understand what a leader is…and is not
2. Discover your own unique leadership style and which leadership attributes you already possess
3. Get comfortable giving presentations and communicating effectively to any size group
4. Develop expert employee selection, retention and performance management strategies
5. Learn strategies to effectively manage and motivate a team, including “difficult people”
6. Create a personal career development plan that puts what you’ve learned into practice
Be one of the first to get certified in a program that is becoming an industry standard >>brochure
16 sessions | Tuesday afternoons, February 13-- May 26, 2018
$1095 Members | $1395 Future members
Includes text book, Gallup StrenghtsFinder Assessment, 90-day development plan, all course materials, graduation dinner and ACCA Fall Conference registration
only $68 per session! (for members)
Service Leader Academy (SLA) 2018 Faculty
Jewell Parker, MBA, PMP | Action Learning & Development Ms. Parker founded the Service Leader Academy (SLA) in 2011 and serves as Lead Facilitator. She is a self-proclaimed Customer Service Evangelist and has more than 15 years Customer Service Leadership Experience as Director, Operations Manager and Training and Quality Manager. A serial Entrepreneur she founded and built three small businesses before founding Action Learning and Development to share her lessons learned in more than 20 years of entrepreneurship. She is a Certified Call Center Manager, graduate of Leadership Austin and currently serves as President of the Board of the Austin Contact Center Alliance and is a member of the Austin Community College Contact Center Advisory Board. actionlearning.info
Scott Carley | Growth Dynamic Scott is an NSA / VISTAGE Speaker and Executive Coach. He is a natural born storyteller and an articulate and animated communicator. When he speaks, audiences listen, learn and laugh! Scott used his trust-building skills to lead his organizations to the top 2% internationally. His energetic and approachable mannerism put the team at ease and creates a willingness to participate. He will pull answers from members who have hit a mental block! The group discussion, questions and worksheets are an integral part of his presentation. GrowthDynamic.com
Carol Johnson | Connected Team Consulting Ms. Johnson is a Principal with Connected Team Consulting and a Gallup, Inc. certified Strengths Coach for individuals and teams. Before consulting, she was the Executive Director of The Care Communities, an Austin non-profit, for 9 years. Prior to that, she was the Director of Spiritual, Psychosocial, and Volunteer Services at Hope Hospice, New Braunfels, Texas. Carol holds an MBA degree from the University of Chicago Booth School of Business, an M. Div. degree from Princeton Theological Seminary and a BSN degree from the State University of New York at Plattsburg. She is originally from Binghamton, New York, and has lived in Texas for the past 16 years.
Michelle Lopez, MBA | P.E.A.R.L. Paragon Consulting Michelle is the CEO & Principal Consultant of P.E.A.R.L. Paragon Consulting, LLC. She earned her Bachelor of Science and MBA degrees from the University of Phoenix. A lifelong learner, Michelle continues her engagement with doctoral studies in Organizational Leadership and has earned two Certifications one in Organizational Development from the University of Central Missouri, and another in Nonprofit Leadership and Management from the Center of Nonprofit Studies in association with Austin Community College. Michelle has over 25 years of experience in Coaching and Development in contact centers, legal, banking, aerospace, and engineering spaces. Her native genius centers on seeing and helping others discover their passion. With Michelle’s help, her clients are equipped, empowered and elevated toward a path of success andfulfillment. www.pearlontime.com
Ron Safarik | Fringe Benefit Group Whether climbing 1,000 foot cliffs, running over 100k in a day or managing a contact center, Ron Safarik takes on many challenges. He’s led nearly every type of market research, new product development, process improvement, customer service and retention initiative imaginable, and now brings his insight, expertise and engaging humor to audiences around the region. With over 30 years’ experience in the market research, insurance and financial services industries working for leading companies such as A.C. Neilson, Farm Bureau Insurance, The Principal Financial Group, Conseco, World Insurance and the Fringe Benefit group. At Fringe, he is responsible for the customer experience including managing their contact center. In addition to If Not Now… When? Ron also presents on the topics of creativity, process improvement, generational marketing, and market research. www.ronsafarik.com