On behalf of the Austin Contact Center Alliance’s Board of Directors and members of the Conference Committee, we are pleased to invite you to attend our 14th Annual Contact Center Fall Symposium, September 8th and 9th, 2010.

Once again, we have put together a dynamite line-up, loaded with fun, informative and interactive sessions designed to position you and your business ahead of the pack. Headlining the event is noted author and international speaker, Bob Furniss, top rated symposium presenter for the past two years providing the opening keynote September 9th.

We've also added an opening reception and bonus workshop featuring Tim Montgomery the evening of September 8th from 4:30-7:00pm.

Rounding out our roster are speakers and workshop leaders on the industry topics that matter to you. • 

• Metrics and Performance Improvement
• HR and Talent Management
• Tools and Technology

Our exhibit hall has a new format as well and is a great opportunity to view some of the latest products and services for your contact center.

•What are the newest industry trends and what can you do to position yourself for long term success? Join us at our fall symposium and learn from the best our industry has to offer! Workshops, interactive seminars, a fantastic marketplace, nationally renowned keynote speaker, great food, fun and networking… the list goes on.

We look forward to seeing you in Austin at September 9, 2010 at the UT Commons at the Pickle Research Center.

>>>download Symposium Save the Date Flyer

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