United Way Greater Austin Navigation Specialist

The United Way Navigation Center provides eligibility screenings and customer service for Central Health and Insure-a-Kid.

Job Description:
As part of the United Way Navigation Center you will assist United Way for Greater Austin in providing the most accessible and highest quality comprehensive customer service and eligibility screenings to our local community for MAP, CHIP, & Medicaid.

The current opening is full-time, contract only.

Minimum Requirements:

Education and Experience:

Bachelor’s degree or quivalent experience required.

Licenses, Registrations, Certifications, or Special Requirements:

None required.

Preferred:

Bilingual in Spanish. Experience in health and human eligibility screenings services or related call center. Degree in Social Work, or Psychology. Certified by Alliance of Information & Referral Systems (AIRS) as CIRS/CRS, or eligible within a year for certification.

Knowledge, Skills, and Abilities: Excellent communication, problem solving and listening skills, able to multi-task, open to structure and direction, professional, detailed oriented, ability to speak with callers over the phone, customer service focus, and basic knowledge of Windows-based software systems. This position requires a high level of attention to detail and sensitivity to all incoming inquiries. Regular and punctual attendance is required in this job.

Work Environment & Other Information:

Call center environment.

Shift from 8:00 AM to 5:00 PM Monday through Friday.

*Must be willing to work overtime as needed.

Application Instructions:

Email resume as attached Word document to nchr@uwatx.org