Workforce Management Manager (WFM)
Customer care is our passion here at LegalZoom. Our goal is to delight our customers, resolve questions, and always provide best-in-class customer care so each and every customer leaves with the same feeling about LegalZoom that we share as a company – it’s a great place.
As a Workforce Management Manager, you will take charge of managing the systems and resources that help our exceptional customer care team do their job.
LegalZoom needs an experienced Workforce Management Manager who will be responsible for monitoring, tracking, and producing effective call center forecasts, schedules, and analysis. You will also create key operational reports to ensure achievement of operating objectives.
What you’ll do:
Please visit our career page - http://www.legalzoom.com/career-center/postings.html?ccc=Customer Care - to complete an online application.
You can also email your resume to Jennifer Kettler - firstname.lastname@example.org
535 East 5th St. Austin, TX 78701 | email: email@example.com