Job Summary:

Farmers is looking for our next generation of leaders! If you’re looking for a company that offers stability, growth potential, and a strong emphasis on our values of integrity, respect, courage, achievement, curiosity and action, then apply today to find out how you can become a dynamic part the Farmers team!

We are looking for a results-driven, customer service focused individual to fill our Operations Analyst III position we have available.

This Operations Analyst III will forecast, track, and schedule Contact Center. Provide business analytics and problem resolution alternatives aimed at the improvement of service, efficiency and quality. Collaborate with other business units to implement changes and solutions across systems, processes and/or channels.

Job Function:

• Scheduling and forecasting Contact Center.
• Workload/workforce sizing and shift analysis.
• Manage Staffing plans.
• Develops specific action plans for functional projects and issues.
• Collaborates on procedures / projects to ensure consistency across a function.
• Organizes information on changes in internal and external environment.
• Evaluates alternatives to support projects and initiatives.

Education Requirements: Four-year college degree

Experience Requirements:

4+ years relevant business and/or general analysis experience.

Advanced knowledge of relevant data analysis tools.

WFM experience, workload/workforce sizing experience, shift analysis experience, strong communication and Excel skills, and experience with managing staff plans.

If Interested Apply Online at www.farmers.com/careers