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  • TxDMV Customer Service Supervisor

TxDMV Customer Service Supervisor

  • 06 Jan 2014 1:09 PM
    Message # 1468785
    Anonymous
    Requisition #: 021596
    Title: Y344 / Customer Service Supervisor
    Occupation: Exec/Admin/Clerical/Legal
    Office (City): Consumer Relations (Austin)
    Salary: $3,944.25 - $5,600.00 (M)
    Closing Date: 01/17/2014
    Description:Performs highly complex senior-level administrative and supervisory oversight of business operations and customer service programs at the Texas Department of Motor Vehicles (TxDMV), Consumer Relations Division. Oversees, monitors, and evaluates division customer service programs for multiple service channels to ensure compliance with State and Federal laws, rules, and regulations involving a broad array of agency services and customer target segments. Supervises a team of lead workers and customer service employees responsible for servicing a variety of agency multiple customer service channels in a high volume Customer Contact Center to ensure One Touch customer service.Work involves responsibility for personnel actions to include performance reviews, hiring, coaching and the professional development of staff. Oversees and monitors division workload; develops schedules, priorities and performance standards for achieving division goals; and oversees the coordination of confidential and time-sensitive communication for multiple service channels.Work requires contact with governmental agencies and the public that involves advance researching, collaboration problem solving skills. Responsible for ensuring performance levels and performance certification metrics meet customer service program goals and objectives.Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

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