Position Classification: Hourly - Full Time,
Must be available to work Monday through Saturday 7:30 AM -9:00 PM.
Reports to: Customer Service Managers
Job Duties and Responsibilities:
• Answer incoming and making outbound customer service phone calls
• Provide excellent customer service in call center environment
• Handle daily tasks in department including, but not limited to responding to customer e-mail, processing reports and other side duties
• All other tasks as assigned by management
SKILL REQUIREMENTS:
High School diploma or equivalent, strong organizational, communication and decision- making skills, Must be computer literate with familiarity in Microsoft Outlook, Excel. Possess professional telephone technique. Prior Experience in a Dispatch Department is beneficial.
Successful Employees possess these skills and qualities:
Punctuality and a positive attitude are essential. Candidate should be open to instruction and receptive to constructive criticism. Candidate should have the ability to meet goals and deadlines in a fast paced and sometimes stressful environment, while ensuring excellent customer service.
• Motivation and the desire for a challenging career opportunity.
• Professional and pleasant phone presence.
• Ability to empathize with and establish trust with callers and solve a caller's problem or request.
• Works well independently.
• Ability to troubleshoot and fix minor computer problems independently.
• Strong computer and typing skills, such as the ability to navigate the internet, toggle between multiple windows and consistently utilize frequent key strokes.
• Excellent communication skills
• Effective organizational and time management skills.
• Positive attitude and punctuality.
• Must have a minimum of 1 year experience in a call center setting or 3 years customer service with a strong understanding of technology.
Azuma Leasing offers an attractive benefits package, a competitive salary and incentive package, along with major health, dental, vision; 401(k) w/vested matching, Flexible Spending Accounts, Paid Time Off, Paid Holidays and offers employer paid employee life insurance.
The employee is expected to adhere to all company policies.
Equipment, Office and Working Condition Requirements
Employee Provided Equipment: Employee agrees to provide and maintain the following equipment and office requirements and observe the following guidelines:
Computer Requirements:
• PC running Windows 7 or Windows 8 (not RT)
• Minimum 3 GB RAM
• Minimum 5 GB free hard drive disk space
• Minimum CPU: Intel Pentium Core 2 Duo, Intel Core i3, AMD Phenom X3, or AMD Athlon II X3
• Minimum Sound Adapter: Onboard or add-on sound card
• Minimum Internet Browser: Chrome (Must say up to date under About Google Chrome)
• Current anti-virus software with updated definitions
• Firewall installed and operating or Windows firewall turned on
Internet Requirements:
• Minimum -- Broadband or LAN subscription through reliable, high-speed, hardwired bi-directional Internet connection with minimum Ethernet access method (not Wifi)
• We DO NOT support satellite
Internet Speeds:
• Download - 5 Mbps
• Upload - 2 Mbps
Headset Requirements:
• A USB or stereo headset that plugs via USB or TRS connector port into your computer.
• Headset minimum requirements:
Must feature a microphone
• Connects through USB or TRS connector port
• Features a mute button
• Must be operational while being hands-free
Rori Cherveny