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Solution Specialist

  • 14 Oct 2014 8:51 PM
    Message # 3124211

    Solutions Specialist

    $14-$16

    Full-time

    Austin, TX, United States

    Our client is an established online service used by hundreds of millions of people throughout the world. Our users mean a lot to us, and giving them the highest quality experience is our main priority. You’ll simplify our users’ lives by providing amazing service and finding creative solutions to their needs. The Solution Specialist ensures our client’s success through the delivery of technical support. Solution Specialists must be committed to resolving issues for users’ success and satisfaction. The ideal candidate will thrive in our dynamic, fast-paced environment and be prepared to grow with us through a dramatic growth phase.

    We’re looking for the best of the best to help start our team. We hope that’s you.

    Responsibilities

    • Become an expert in our client’s web-based, desktop, and mobile solutions to help our end-users
    • Articulate complex information to technical and non-technical users
    • Triage inbound requests and reproduce reported issues
    • Find new and creative ways for users to help themselves
    • Identify, evaluate, and execute on opportunities to increase user happiness
    • Maintain support qualitative and quantitative standards
    • Provide remarkable customer support and strive for first contact resolution with each case

    Requirements

    • You have a passion for andundefineda proven track record inundefinedquickly and repeatedly resolving customer issues.
    • You understand the impact of creating highly-satisfied, enthusiastic customers
    • You’re able to learn quickly and generate excitement about new concepts, technology and processes
    • You have interpersonal savvy ; you interact well with customers and peers and consider yourself a ‘people person’
    • You work “smart”; you have superior organizational skills and constantly strive for peak efficiency
    • You’re word savvy; you have exceptional writing skills and can craft email responses with clear, sound troubleshooting
    • You have the utmost respect for privacy and understand the importance of protecting the customer’s private data
    • You have a flexible schedule; weekend and holiday work is expected
    • Previous experience working in technical support is required

                    Apply at: https://inhiro.com/job/id/2231 

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