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  • Tier 1 Tech Support Agent

Tier 1 Tech Support Agent

  • 20 Jul 2015 1:44 PM
    Message # 3442363
    Deleted user

    Are you a tech support guru? Consider yourself an expert with Microsoft Operating Systems? You've just found your next opportunity with Harte Hanks!

    Harte Hanks is currently looking for new talent to join a growing Customer Service Technical Support Team that delivers timely and high quality incident resolution utilizing knowledge of the customer environment. You will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues. You will follow through on customer commitments with the utmost professionalism, courtesy, and a clear sense of accountability. You will develop a relationship with both the customer and technical peers for the products and services they support (with related technologies) in order to ensure improved collaboration and satisfaction in support.

    Your primary focus will be ensuring that all customers are very satisfied with the effectiveness and efficiency of the support they receive. A combination of being a quick learner, good listener, articulate, patient, and an effective collaborator makes you an ideal candidate for this exciting opportunity!

    Previous Work Experience:

    • 1-3 years technical support experience in an Enterprise (Medium to Large Business) environment demonstrating:
    • Deep understanding of processes and methods to troubleshoot Customer issues and improve the Customer experience
    • High attention to detail with the ability to understand complex workflow systems
    • Excellent logical problem solving skills
    • Working knowledge of microcomputers


    JOB REQUIREMENTS


    Technical Knowledge / Skills:
    Candidate should be highly technical with a deep understanding of the following items.

    Microsoft Windows Server
    Microsoft Exchange Server
    Advanced knowledge of MS Office Applications and Internet search engines
    MCSE Certification a HUGE plus


    Prior knowledge in at least one of the following disciplines is required:

    Network operations
    Networking protocols
    Network authentication
    Messaging technology or Messaging protocols


    OR

    Other technical skill strengths with an online service or network communication Exchange Specific Experience with and understanding of mail transport fundamentals (POP/IMAP/SMTP), as well as networking fundamentals.

    • Includes, but not limited to, knowledge of DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email Filtering and Virus Protection
    • Experience with configuring mail clients (Outlook or other)
    • Basic understanding of Active Directory
    • Basic understanding of Microsoft Exchange server or other mail systems.
    • Educational History - Preferred, 4 year technical degree or equivalent work experience
    • Training: Four weeks, 8am-5pm

    Hours of Operation: 24/7; Agents need availability for any schedule.( 5 day work week)
    Pay Rate: $15 w/bonus potential
    Start Date: 7/27/2015


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