Job description (in text): Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, direct mail and contact center. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands.
The Contact Center Account Manager is responsible for the strategic direction of assigned accounts. Provides direction to Account and Program Managers assigned to the account, makes recommendations to the client, staffs the account, and manages the overall business of the account(s). This person is directly responsible for growing the business through additional services.
Additionally, the Contact Center Account Manager is responsible for leading customer relationships and managing the overall support, maintenance (Retention), and growth (Expansion through up selling) of assigned accounts. The Account Manager will motivate and guide a cross-functional team to deliver desired results while continually maintaining and fostering opportunities to grow the business.
535 East 5th St. Austin, TX 78701 | email: firstname.lastname@example.org