ArthroCare is hiring an Order Entry Manager !

  • 20 Jun 2011 4:30 PM
    Message # 626114
    Deleted user

    Manager, Order Entry
    Location - Austin, TX (Oakhill Area) 

    ArthroCare Corporation (Nasdaq:ARTC) - founded in 1993 is a highly innovative, multi-business medical device company that develops, manufactures and markets minimally invasive surgical products. With these products, ArthroCare targets a multi-billion dollar market opportunity across several medical specialties, significantly improving existing surgical procedures and enabling new, minimally invasive procedures. Many of ArthroCare’s products are based on its patented Coblation technology, which uses low-temperature radiofrequency energy to gently and precisely dissolve rather than burn soft tissue undefined minimizing damage to healthy tissue. Used in more than four million surgeries worldwide, Coblation-based devices have been developed and marketed for sports medicine; spine/neurologic; ear, nose and throat (ENT); cosmetic; urologic and gynecologic procedures. ArthroCare also has added a number of novel technologies to its portfolio, including Opus Medical sports medicine, Parallax spine and Applied Therapeutics ENT products, to complement Coblation within key indications.

    Our greatest achievements come from our greatest assets: ArthroCare's employees. We are continuously seeking new talent to join ArthroCare's winning ranks. People who thrive at ArthroCare are passionate about improving surgical procedures and patient outcomes, have a competitive spirit and winning attitude, and place a high value on teamwork and trust. We offer a competitive benefits package and excellent opportunity for career development.

    We currently have an opportunity for an Order Entry Manager.  This position will be responsible for leading and managing the Order Entry teams. This position exists to ensure customer satisfaction while providing prompt and accurate processing of sales orders; to provide adequate training of employees; to maintain up-to-date standard operating procedures; and to provide new ideas to improve efficiency.

    Responsibilities:

    Responsible for the strategic and tactical aspects of the Order Entry department to include:

    • •·          Ensure that order entry personnel maintain positive customer relations while working within Company guidelines, policies and procedures during all customer contacts.
    • •·          Supervise Order Entry team of approximately 10 employees.                   
    • •·          Ensure orders are processed accurately/timely to meet the customers’ needs.
    • •·          Assess backorders daily.
    • •·          Monitor sales practices and escalate potential compliance concerns for investigation.
    • •·          Participate in the development of and implement best-practice standards, performance metrics, policies, reporting and procedures.
    • •·          Monitor department statistics for adequate coverage and to ensure a high service level is maintained.
    • •·          Act as business process owner for ERP (business rules, configuration, testing and training).
    • •·          Recruit, hire and train superior order entry representatives; develop, coach and empower supervisors.
    • •·          Other duties as assigned.

    Qualifications: 

    •·        Bachelor’s degree or equivalent experience required.

    •·        7 years experience in customer service, with a minimum of 3 years of management experience.

    •·        Demonstrated ability/experience in successfully running a large high volume, order entry call center.

    •·        ACD systems experience required.

    •·        Proficiency in SAP (preferred) or other fully integrated ERP system, Excel, Word & PowerPoint is required.

    •·        Listens attentively, understands key issues, and clearly and concisely communicates (written and verbal) with a variety of audiences.

    •·        Strong time management skills to handle multiple projects simultaneously in a fast-paced environment.

    •·        Hands-on, proactive mentality with desire and ability to seek out and implement best practices on a global level.

    •·        Limited travel will be required.

     

    For consideration of this and other opportunities please visit our career center at:

    http://careers.arthrocare.com


    Equal Opportunity Employer
    www.ArthroCare.com

P.O. Box 14300, Austin, TX 78761-43  |  email: info@austincontactcenter.org 

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