Log in

WE ARE COMMUNICATORS. WE ARE CONNECTED. WE ARE ACCA.



  • Home
  • Technical Support Representative

Technical Support Representative

  • 24 Jun 2011 2:48 PM
    Message # 629792
    Anonymous
     

    Organization Objective/Purpose:

    Technical Support Services responds to escalated technical inquiries from internal and external clients. We accept all client related, transferred, technical escalation calls from all Schwab client contact representatives. Our extensive training program will provide the professionals the ability to troubleshoot advanced usage, connectivity and navigational issues with Schwab electronic offerings such as Streetsmart Pro, Streetsmart Edge, Schwab.com, Mobile Trading, and the automated phone service such as Schwab by Phone and TeleBroker. We also support OFX technology downloads into third party software applications such as Quicken and TurboTax. We strive to execute the balance of being productive and delivering exceptional customer service.

    Brief Description of Role:

    Individual contributor in a team-based environment. Client contact representative will respond and resolve technical issues related to Schwab products and services via inbound client phone calls.

    Technical/Functional Qualifications:

    • Solid knowledge of PC/Mac computing environments including operating systems, peripherals, & navigating through software.
    • Solid knowledge of the Internet, ISP’s and common browsers such as Internet Explorer, Safari and Firefox.
    • Demonstrates a technical aptitude by quickly assimilating technical concepts and new technology.
    • Strong verbal communication skills and experience providing client service via the telephone.
    • Typically, greater then 1 year’s customer service experience troubleshooting technical problems for internal and external clients. Ideally in a call center environment.
    • Passion for service, positive attitude, enthusiasm, professionalism, and strong client focus. 
    • Excellent interpersonal skills, including proven listening skills and the ability to communicate in a clear, well organized manner.

    Interested candidates should apply online at

    Http://jobsearch.schwab.com/frameset.html?goto=er-viewjob&erjob=206238&eresc=AustinContactCenter

© 2019 Austin Contact Center - All Rights Reserved
Wild Apricot Website Design by Will Keyworth and Outer Cape Web
Cape Cod Massachusetts

Powered by Wild Apricot Membership Software