Income Support Specialist / Technical Support

  • 09 Sep 2015 12:04 PM
    Message # 3517561

    One hundred years ago, the American Cancer Society began the fight of a lifetime – the fight against cancer.  After 100 years of saving lives and creating more birthdays, we’re leading the way in working tirelessly to transform cancer from deadly to treatable and from treatable to preventable.  We want to finish the fight against Cancer, and we want you to help us!

    As an Income Support Specialist you will manage inbound calls regarding ACS monetary and non-monetary donations, provide technical support for ACS events and related website issues, and offer information delivery on ACS initiatives, mission and values. You will also be expected to demonstrate the highest level of customer service to our volunteers and donators.  It will be up to you to promote resolution of escalated issues through positive constituent engagement.  In short this position will allow you to use your computer savvy skills to end the fight against cancer.

    • Start Date 09/08/2015
    • 37.5 hr/week
    • Starting pay $16.75/hr
    • Medical, Dental, Vision Insurance
    • Employee Retirement Program
    • Paid Time Off

    Qualifications:

    • ·       Some College with 2 years professional experience
    • ·       Strong interpersonal, technical, written and verbal communication skills
    • ·       Ability to read, comprehend and deliver information quickly to diverse audiences
    • ·       Typing proficiency of 50 WPM or greater
    • ·       Remains composed under stress, handles responses to criticism tactfully, and delivers on organizational commitments
    • ·       Proficiency with computer and software applications using Windows and/or MAC operating systems

    Preferred Qualifications:

    • ·       Bachelor’s degree preferred
    • ·       Two years in a customer service related position or tech support environment
    • ·       Familiarity with web applications and browsers, mobile devices, and Microsoft products

    Follow Link Below to apply:

    https://careers.peopleclick.com/careerscp/client_acs/external/gateway.do?functionName=viewFromLink&jobPostId=50056&localeCode=en-us

P.O. Box 14300, Austin, TX 78761-43  |  email: info@austincontactcenter.org